Shipping Policy

Last Updated: August 18, 2026

Welcome to Mustaf Prime. We aim to provide fast, reliable, and convenient delivery to our customers.

1. Order Processing

Orders are processed after confirmation. Processing time may vary depending on product availability and order volume.

2. Delivery Time

Estimated delivery time is 3–7 working days after the order has been confirmed.

Delivery times may vary depending on the customer's location, courier service, weather conditions, holidays, or other circumstances beyond our control.

3. Delivery Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before order confirmation.

4. Correct Delivery Information

Customers are responsible for providing a correct and complete delivery address, phone number, and other required information.

Mustaf Prime will not be responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

5. Delayed Deliveries

Although we aim to deliver orders within the estimated time, unexpected courier or logistical delays may occur. We appreciate your patience in such situations.

6. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact Mustaf Prime Customer Support within 24 hours of receiving the order and provide clear photos or video as proof.

Such cases will be reviewed according to our Return & Refund Policy.

8. Delivery Attempts

If the customer is unavailable at the provided address or fails to receive the parcel, additional delivery attempts or charges may apply depending on the courier's policy.

9. Contact Us

For questions regarding shipping or delivery, please contact Mustaf Prime Customer Support through the contact details provided on our website.

By placing an order with Mustaf Prime, you agree to this Shipping Policy.