Return & Refund Policy

Hum apne customers ko behtareen shopping experience dene ki koshish karte hain. Agar aapko order mein koi issue receive hota hai, to neeche di gayi policy ke mutabiq return ya refund request submit ki ja sakti hai.

1. Return/Refund Request ka Time

Customer ko order receive karne ke 24 ghante ke andar return ya refund ki request karna zaroori hai.

24 ghante ke baad ki gayi return/refund requests generally accept nahi ki jayengi.

2. Kin Situations Mein Return/Refund Milega?

Return ya refund in situations mein consider kiya ja sakta hai:

• Product damaged condition mein receive ho.

• Product defective ho.

• Galat product deliver hua ho.

• Order ki quantity incorrect ho.

• Product description ke mutabiq na ho.

3. Proof Zaroori Hai

Return/refund request ke liye customer ko product ki clear photos ya video provide karni ho sakti hain. Zaroorat par delivery package ki pictures bhi maangi ja sakti hain.

4. Product ki Condition

Return ke liye product unused aur original condition mein hona chahiye, jab tak product damaged ya defective receive na hua ho.

Product ke original packaging, tags aur accessories available hon to unhein bhi return karna zaroori hai.

5. Refund Process

Return/refund request approve hone ke baad refund ka process kiya jayega. Refund ka method aur processing time payment method aur order circumstances par depend karega.

6. Non-Returnable Items

Kuch products hygiene, personal-use, customized ya other specific reasons ki wajah se non-returnable ho sakte hain. Aise products ki details product page par mention ki jayengi.

7. Return Shipping

Agar customer ko damaged, defective ya wrong product receive hua ho, to return shipping ke arrangements store ki policy ke mutabiq kiye jayenge.

Customer ki personal choice ya change of mind ki wajah se return ki surat mein return shipping charges customer ko bear karne pad sakte hain.

8. Important Notice

Customer se request hai ke parcel receive karte waqt product ko check karein. Agar koi issue ho, to 24 ghante ke andar hamari customer support team se contact karein.

24-hour return/refund window ke baad submit ki gayi requests reject ki ja sakti hain.

Hum har return/refund request ko case-by-case basis par review karne ka haq rakhte hain.